Most companies at least say they have "good customer service." Many seem to define good service as being polite and delivering at least acceptable work.
We've never believed meeting minimum standards for service should be the goal (which might be one explanation for why we have lasted for more than 35 years!).
In fact, we think the whole idea of "good customer service" needs changed. We see ourselves as not just serving our customers, but as being their advocates. This is an important difference.
The Right Product – Many home improvement companies push one style of replacement windows, one type of siding, one roofing option, etc. We've never believed in this 'one-size-fits-all' approach. Instead, we offer good, better, and best options to help fit your budget.
We also really listen to what you want to get out of the project. There are no right or wrong answers to what you want; the important point is that we match you with the right product or your needs and budget. We take extra time to find the right product for your specific situation.
The Right Installation – A typical view of installation is that "good enough is good enough." That is not the position of a customer advocate.
Advocates choose to do the right thing even if it is a detail that most homeowners would not even notice not being done properly. We demand that our installers get the fine points right. No rushing, no shortcuts.
Quality Control – Every job must be signed off on by one of experienced site managers. If any detail is wrong, it is fixed promptly. Also, our crews are friendly, polite, and experienced. Unlike the mega-companies that struggle to control the quality of their crews, our personal approach to hiring and retention means you see a remarkable difference in worker quality.
Why do we do choose to go above and beyond ordinary customer service standards and become total advocates for our customers?
Of course, it's the right thing to do. But it's more than that. We have also proven that when our customers win, we win too. We get more referrals, more repeat business, and a superb reputation. Happier customers and more business - everybody wins.
If you are ready to get started, contact us and schedule a consultation - we'd be honored to talk with you about your project.